Sunday, 19 April 2015

"Grand Theft Auto V has stopped working" - Potential Fix

Like millions of others, I 've recently purchased Grand Theft Auto V for the PC, and unfortunately like many of those the game kept crashing no matter what my settings were. After looking through Windows Event Viewer, at the Application Error list, I saw the following:

Faulting application name: GTA5.exe, version: 1.0.331.1, time stamp: 0x552e6cfd
Faulting module name: ICProxy64.dll, version: 2.2.7.7, time stamp: 0x5297da23
Exception code: 0xc0000417
Fault offset: 0x0000000000043430
Faulting process id: 0xfbc
Faulting application start time: 0x01d07a1d9a56e133
Faulting application path: X:\SteamLibrary\steamapps\common\Grand Theft Auto V\GTA5.exe
Faulting module path: C:\WINDOWS\system32\ICProxy64.dll
Report Id: fc235624-e610-11e4-bfa7-10bf48b8b8dc
Faulting package full name:
Faulting package-relative application ID:

After a quick Google I discovered that ICProxy64.dll belonged to a program I'd installed many months prior called "Identity Cloaker".

I never used this program (I can't even remember why I installed it), so I decided to get rid and uninstall it. I then loaded GTA V and reset my graphical settings. The game crashed.

Luckily, it was just a one off. Since removing Identity Cloaker the game has worked flawlessly. If you're having problems playing Grand Theft Auto V (or Grand Theft Auto Online), and have this program installed, you should probably remove it... It may be just the thing that's causing all your problems.

If not, make sure you open a support ticket at Rockstar Games. They should be able to help you, eventually.

Good luck!

9 comments:

Anonymous said...

Holy shit thank you man, i've literally tried everything to fix it. I had the same problem but with a different program called astril.

Anonymous said...

Thanks man. I checked my event log and this spyware shit was on my computer too and being registered as the faulty module causing the crash.

Gokul Krishna said...

Mine was caused by my usb gamepad. I had to unplug it to make the game work.

Anonymous said...

inside C:\Users\user_name\Documents\Rockstar Games\GTA V
edit settings.xml

change:
DX_Version value="2"
to:
DX_Version value="1"

the game stopped crashing and i think it changed directx11 to 10.1 (directx 10 also crashes!)

Nikola Milašinović said...

I have this kind of problem, can you maby help me with it? Thanks :)

Pic with problem is on this link:
http://s7.postimg.org/d6tvqz4xn/Untitled.jpg

෴නිමිල හිරණ්‍ය෴ said...

Hey, I'm trying to fix my GTA V issue here. Tried everything but alas.

Faulting application name: GTA5.exe, version: 1.0.335.2, time stamp: 0x5533d504
Faulting module name: GTA5.exe, version: 1.0.335.2, time stamp: 0x5533d504
Exception code: 0xc0000096
Fault offset: 0x0000000000c0103e
Faulting process id: 0xf4c
Faulting application start time: 0x01d07fe1e284d442
Faulting application path: D:\Games\Grand Theft Auto V\Grand Theft Auto V\GTA5.exe
Faulting module path: D:\Games\Grand Theft Auto V\Grand Theft Auto V\GTA5.exe
Report Id: bcccf825-ebd7-11e4-82aa-b82a72aa273f
Faulting package full name:
Faulting package-relative application ID:

Johnny Walker said...

Sorry, my issues appear to be resolved now. I would highly recommend opening a support ticket with RockStar -- they WILL reply, eventually.

Niklas Carpfelt said...

PLEASE HELP ME!!
My GTA V just keep crashes and tells me "GRAND THEFT AUTO V STOPPED WORKING" What can i do to fix this?

[2015-04-28 18:30:23.174] [DISPLAY] Using DPI 96
[2015-04-28 18:30:23.196] [DISPLAY] File version 10000:14f0002 (for C:\Program Files (x86)\Steam\steamapps\common\Grand Theft Auto V\GTA5.exe)
[2015-04-28 18:30:23.214] [DISPLAY] File version 10001:50008 (for C:\Program Files\Rockstar Games\Social Club\socialclub.dll)
[2015-04-28 18:30:23.221] [DISPLAY] File version 10000:14f0002 (for C:\Program Files (x86)\Steam\steamapps\common\Grand Theft Auto V\GTAVLauncher.exe)
[2015-04-28 18:30:23.223] [DISPLAY] Version: |1.0.335.2|1.1.5.8|1.0.335.2|FSP
[2015-04-28 18:30:23.689] [DISPLAY] OS version: Major: 6, Minor: 1, Build: 7601, Platform: 2
[2015-04-28 18:30:23.864] [DISPLAY] Social Club initializing...
[2015-04-28 18:30:24.373] [DISPLAY] Attempting to create device...
[2015-04-28 18:30:24.374] [DISPLAY] Attempting to initialise DX9 COM object...
[2015-04-28 18:30:24.692] [DISPLAY] Window size: 690 x 496
[2015-04-28 18:30:24.814] [DISPLAY] Successfully created DX Device!
[2015-04-28 18:30:30.505] [DISPLAY] Launching game...
[2015-04-28 18:30:30.507] [DISPLAY] (path: C:\Program Files (x86)\Steam\steamapps\common\Grand Theft Auto V\GTA5.exe cmdline: "C:\Program Files (x86)\Steam\steamapps\common\Grand Theft Auto V\GTA5.exe")
[2015-04-28 18:30:37.606] [WARNING] Device lost.
[2015-04-28 18:30:37.606] [WARNING] Resetting device...
[2015-04-28 18:30:37.919] [WARNING] Reset failed with D3DERR_DEVICELOST.
[2015-04-28 18:40:04.982] [WARNING] Resetting device...
[2015-04-28 18:40:06.404] [ ERROR ] GameComm: ReadFile failed.
[2015-04-28 18:40:06.861] [DISPLAY] Reset succeeded.
[2015-04-28 18:40:07.093] [DISPLAY] Game exited with code 255
[2015-04-28 18:40:07.094] [ ERROR ] Unable to stat out-file!
[2015-04-28 18:40:07.094] [ ERROR ] ************************************************************************
[2015-04-28 18:40:07.094] [ ERROR ] * Setting error condition
[2015-04-28 18:40:07.095] [ ERROR ] * Category: 1 (ERROR_CATEGORY_LAUNCHER)
[2015-04-28 18:40:07.095] [ ERROR ] * Code: 1 (LAUNCHER_ERR_INVALID_OUTFILE)
[2015-04-28 18:40:07.095] [ ERROR ] * Extra:
[2015-04-28 18:40:07.095] [ ERROR ] * Localised: Launcher error. Code: 7
[2015-04-28 18:40:07.095] [ ERROR ] ************************************************************************
[2015-04-28 18:40:07.096] [ ERROR ] Unable to read out-file!
[2015-04-28 18:40:07.097] [ ERROR ] ************************************************************************
[2015-04-28 18:40:07.097] [ ERROR ] * Setting error condition
[2015-04-28 18:40:07.097] [ ERROR ] * Category: 5 (ERROR_CATEGORY_EXIT_CODE)
[2015-04-28 18:40:07.098] [ ERROR ] * Code: 5 (ff)
[2015-04-28 18:40:07.098] [ ERROR ] * Extra:
[2015-04-28 18:40:07.098] [ ERROR ] * Localised: Grand Theft Auto V exited unexpectedly.

Please click Retry below to enter the game again, or click Safe Mode to launch the game with reduced graphics settings.

If you continue to have problems playing the game, please contact Rockstar Games Customer Service at http://support.rockstargames.com
[2015-04-28 18:40:07.098] [ ERROR ] ************************************************************************
[2015-04-28 18:40:07.112] [ ERROR ] Unable to clear in-file and out-file!
[2015-04-28 18:40:10.171] [DISPLAY] Uninitializing.

Johnny Walker said...

"If you continue to have problems playing the game, please contact Rockstar Games Customer Service at http://support.rockstargames.com"

As I say, they WILL get back to you and help you if you let them.